Ordering:

You can place as many orders as you like. Only paid orders (with finalized PayPal or Wire Transfer payment) are valid and are being processed.
If you placed several orders and decided to finalize payment for one of your orders -that's OK. All other (unpaid) orders will be canceled within 48 hours.
If you placed order(s), but changed your mind and don't want to finish transaction for any of them -that's fine too. Such orders will be cancelled within 48 hours too.


Ignitioncontrols store sends number of emails automatically throughout the order process.
When the order is placed a confirmation email is sent to you.
Completed (shipped) orders receive a delivery notice containing a link to your account page for tracking purposes.
Look the "Order Comments:" section (in the upper left corner under the "Order Status") for the tracking number.
Remember: you must finish your PayPal payment process in order to start the shipping procedure.
In some cases automatic emails and notices are rejected (incorrectly typed email address, server configuration issues, or other reasons), leaving you with no information about your order. In such cases please log in to your account manually and check your Order Status. This is the most up-to-date information about your order.

Tracking:
Stickers and Labels are sent by Postal Service as Priority Letters (with no tracking)
Button Boxes and Adapter Plates are sent by Postal Service as GLOBAL Express Priority Letters or Registered Priority Letters with Tracking Numbers.
Once you obtained the tracking number you can check your package status here with basic information about package weight, destination country code, dispatch time etc. until package leaves its country of origin.

Next, usually in a couple of days (there's indeed short period after item left country of origin, but is not registered in destination country system yet) you can track your item through your country's postal service tracking site or this Global Package Tracking service.


Shipping with DHL: 

DHL is our recommended shipping service. Due to Covid-19 crisis we have added  Premium Shipping with DHL for most items. With DHL DDP Duties & Taxes (if applied) are automatically paid for you by us! *except Canada, Switzerland, UK.  All DHL packages are shipped with full insurance.  DHL Worldwide Express provides super fast delivery with detailed tracking information, SMS notifications and email messages. With DHL Worldwide Express shipments are delivered even in 1 - 3  working days! Please note, that due Covid-19 crisis (and for some specific far locations like Australia, or Asia) this may take longer. 

Orders placed with DHL delivery option receive separate and detailed shipping email notification from DHL. Check your spam folder in case you haven't received notification from DHL.




Shipping with Postal Service:

Postal Service Priority or Global Express (by Postal Service) are available for specific locations, countries and products, and may change with time. All items are shipped with Priority status and Tracking #. It usually takes 7-14 working days for international orders to deliver. However since worldwide situation due COVID-19 it ocassionally  may take longer (more than 30 days) due international shipping procedures, service delays, quarantine. Postal Service packages are not shipped with insurance. Ignitioncontrols is not responsible for any delays, items misdirected or items lost during shipping with Postal Service! However through our history we've shipped hundreds of items with Postal Service (Priority and Global Express) and we haven't lost a single one! 


Estimates shipping rates with Postal Service:

Button Boxes: Europe $24.95

Labels: Europe $7.95, Worldwide $9.95


Final shipping costs are calculated at checkout according to total package weight (if more items are purchased) and exact shipping destination.


Wikipedia List of National Postal Services


TAX / Customs Fees & Refund:

1. We ship from within EU. No additional taxes/duties are applied when trading within EU.

2. When choosing DHL WORLDWIDE EXPRESS Duties & Taxes are automatically paid for you by us. Yes, 100% duties & taxes free Worldwide shipping with DHL!

3. When choosing Postal Service (Priority or Global Express) in 99,9% of cases taxes / fees are not applied. If applied we will refund these costs based on provided documents. These refunds apply to Private Customers -not B2B (Business Partners)!



PayPal:

PayPal is our preferred method of payment.


Wire Transfer:

We accept Wire Transfer in following currencies: USD, EUR, GBP

Customer is solely responsible for Wire Transfer charges and currency conversion costs.
All international transfers to us must be made with the OUR instruction!

Always contact us before proceeding with Wire Transfer.

Wire Transfer has to be addressed to:

STUDIO VERSUS Remigiusz Sosnowski,

following further Bank Account details:

for payments in USD

IBAN: PL 41 1050 1520 1000 0091 1849 4401

BIC / SWIFT code: INGBPLPW

for payments in EUR

IBAN: PL 14 1050 1520 1000 0023 2474 6128

BIC / SWIFT code: INGBPLPW

for payments in GBP

IBAN: PL 54 1050 1520 1000 0091 2169 7883

BIC / SWIFT code: INGBPLPW